Author/Creator: Amorim, Marlene - British Library Electronic Legal Deposit Catalogue-Journal Issues and Articles Search Results

Author/Creator Amorim, Marlene

1. A typology of customer-to-customer interaction and its implications for excellence in service provision. (29th July 2017)

Authors:: Moura e Sá, Patrícia; Amorim, Marlene
Journal:: Total quality management & business excellence
Issue:: Volume 28:Number 9/10(2017)
Page Start:: 1183
Record Type:: Journal Article
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2. An investigation of service quality assessments across retail formats. Issue 2 (10th June 2014)

Authors:: Amorim, Marlene; Bashashi Saghezchi, Fatemeh
Journal:: International journal of quality and service sciences
Issue:: Volume 6:Issue 2/3(2014)
Page Start:: 221
Record Type:: Journal Article
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3. Architectures for multichannel front-office service delivery models. Issue 3 (20th February 2018)

Authors:: Sousa, Rui; Amorim, Marlene
Journal:: International journal of operations & production management
Issue:: Volume 38:Issue 3(2018)
Page Start:: 828
Record Type:: Journal Article
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4. Architectures for multichannel front-office service delivery models. Issue 3 (5th March 2018)

Authors:: Sousa, Rui; Amorim, Marlene
Journal:: International journal of operations & production management
Issue:: Volume 38:Issue 3(2018)
Page Start:: 828
Record Type:: Journal Article
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5. Customer participation in services: a framework for process design. (2015)

Authors:: Amorim, Marlene; Moscoso, Philip; Lago, Alejandro
Journal:: International journal of qualitative research in services
Issue:: Volume 2:Number 1(2015)
Page Start:: 47
Record Type:: Journal Article
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6. Customer Use of Virtual Channels in Multichannel Services: Does Type of Activity Matter?1. Issue 3 (28th May 2015)

Authors:: Sousa, Rui; Amorim, Marlene; Rabinovich, Elliot; Sodero, Anníbal C.
Journal:: Decision sciences
Issue:: Volume 46:Issue 3(2015)
Page Start:: 623
Record Type:: Journal Article
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7. Digital proficiency: Sorting real gaps from myths among higher education students. (11th April 2022)

Authors:: Lucas, Margarida; Bem‐haja, Pedro; Santos, Sandra; Figueiredo, Hugo; Ferreira Dias, Marta; Amorim, Marlene
Journal:: British journal of educational technology
Issue:: Volume 53:Number 6(2022)
Page Start:: 1885
Record Type:: Journal Article
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8. Engineering systems and networks : the way ahead for industrial engineering and operations management /: the way ahead for industrial engineering and operations management. (2017)

Editors:: Amorim, Marlene; Ferreira, Carlos; Junior, Milton Vieira; Prado-Prado, J. Carlos
Record Type:: Book
Extent:: 1 online resource
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9. Exploring Opportunities for Artificial Emotional Intelligence in Service Production Systems. Issue 13 (2019)

Authors:: Amorim, Marlene; Cohen, Yuval; Reis, João; Rodrigues, Mário
Journal:: IFAC-PapersOnLine
Issue:: Volume 52:Issue 13(2019)
Page Start:: 1145
Record Type:: Journal Article
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10. Managing reverse exchanges in service supply chains. Issue 2 (14th March 2016)

Authors:: Kumar, Vikas; Amorim, Marlene; Bhattacharya, Arijit; Garza-Reyes, Jose Arturo
Editors:: Kumar, Marlene Amorim, Arijit Bhattacharya, Jose Arturo Garza-Reyes, Vikas
Journal:: Supply chain management
Issue:: Volume 21:Issue 2(2016)
Page Start:: 157
Record Type:: Journal Article
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