21. Perceptions are relative: An examination of the relationship between relative satisfaction metrics and share of wallet. Issue 1 (16th March 2015) Authors: Keiningham, Timothy Lee; Cooil, Bruce; Malthouse, Edward C; Lariviere, Bart; Buoye, Alexander; Aksoy, Lerzan; De Keyser, Arne Journal: Journal of service management Issue: Volume 26:Issue 1(2015) Page Start: 2 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
22. Relative measures in service research. Issue 6 (14th September 2015) Authors: Aksoy, Lerzan; Hogreve, Jens; Lariviere, Bart; Ordanini, Andrea; Orsingher, Chiara Journal: Journal of services marketing Issue: Volume 29:Issue 6/7(2015) Page Start: 448 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
23. Relative Value and Customer Choice in Loan Decisions: An Application of the Wallet Allocation Rule. (May 2016) Authors: Aksoy, Lerzan; Keiningham, Timothy L.; Buoye, Alexander; Ball, Joan Journal: Journal of creating value Issue: Volume 2:Number 1(2016) Page Start: 92 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
24. Service Failure Severity, Customer Satisfaction, and Market Share: An Examination of the Airline Industry. (November 2014) Authors: Keiningham, Timothy L.; Morgeson, Forrest V.; Aksoy, Lerzan; Williams, Luke Journal: Journal of service research Issue: Volume 17:Number 4(2014:Nov.) Page Start: 415 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
25. Service Safety in the Pandemic Age. (November 2020) Authors: Berry, Leonard L.; Danaher, Tracey S.; Aksoy, Lerzan; Keiningham, Timothy L. Journal: Journal of service research Issue: Volume 23:Number 4(2020:Nov.) Page Start: 391 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
26. Social innovation in service: a conceptual framework and research agenda. (14th June 2019) Authors: Aksoy, Lerzan; Alkire (née Nasr), Linda; Choi, Sunmee; Kim, Peter Beomcheol; Zhang, Lu Journal: Journal of service management Issue: Volume 30:Number 3(2019) Page Start: 429 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
27. Social innovation in service: a conceptual framework and research agenda. (15th August 2019) Authors: Aksoy, Lerzan; Alkire (née Nasr), Linda; Choi, Sunmee; Kim, Peter Beomcheol; Zhang, Lu Journal: Journal of service management Issue: Volume 30:Number 3(2019) Page Start: 429 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
28. The cumulative effect of satisfaction with discrete transactions on share of wallet. Issue 3 (10th June 2014) Authors: L. Keiningham, Timothy; Aksoy, Lerzan; C. Malthouse, Edward; Lariviere, Bart; Buoye, Alexander Journal: Journal of service management Issue: Volume 25:Issue 3(2014) Page Start: 310 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
29. The practitioners' path to customer loyalty: Memorable experiences or frictionless experiences?. (November 2020) Authors: Williams, Luke; Buoye, Alexander; Keiningham, Timothy L.; Aksoy, Lerzan Journal: Journal of retailing and consumer services Issue: Volume 57(2020) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
30. The role of service firms in societal health: the case for symbiotic value. (14th October 2020) Authors: Aksoy, Lerzan; Alkire (née Nasr), Linda; Kandampully, Jay; Kemppainen, Laura; Kong, Lu; McClelland, Laura E. Journal: Journal of service management Issue: Volume 31:Number 5(2020) Page Start: 1041 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗