1. A Cross-national Investigation of the Satisfaction and Loyalty Linkage for Mobile Telecommunications Services across Eight Countries. Issue 1 (February 2013) Authors: Aksoy, Lerzan; Buoye, Alexander; Aksoy, Pelin; Larivière, Bart; Keiningham, Timothy L. Journal: Journal of interactive marketing Issue: Volume 27:Issue 1(2013) Page Start: 74 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. A Five-Component Customer Commitment Model: Implications for Repurchase Intentions in Goods and Services Industries. (November 2015) Authors: Keiningham, Timothy L.; Frennea, Carly M.; Aksoy, Lerzan; Buoye, Alexander; Mittal, Vikas Journal: Journal of service research Issue: Volume 18:Number 4(2015:Nov.) Page Start: 433 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. A longitudinal examination of customer commitment and loyalty. Issue 1 (11th March 2014) Authors: Lariviere, Bart; L. Keiningham, Timothy; Cooil, Bruce; Aksoy, Lerzan; C. Malthouse, Edward Journal: Journal of service management Issue: Volume 25:Issue 1(2014) Page Start: 75 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. A roadmap for driving customer word-of-mouth. (8th January 2018) Authors: Keiningham, Timothy Lee; Rust, Roland T.; Lariviere, Bart; Aksoy, Lerzan; Williams, Luke Journal: Journal of service management Issue: Volume 29:Number 1(2018) Page Start: 2 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. Building service businesses in Africa: Introducing the business builder model. (13th August 2019) Authors: Aksoy, Lerzan; Allerstorfer, Peter; Cadet, Fabienne; Cook, Paul; Keiningham, Timothy; Koser, Manuel Journal: Thunderbird international business review Issue: Volume 62:Number 1(2020) Page Start: 5 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. Conducting service research that matters. Issue 6 (14th September 2015) Authors: Gustafsson, Anders; Aksoy, Lerzan; Brady, Michael K.; McColl-Kennedy, Janet R.; Sirianni, Nancy J.; Witell, Lars; Wuenderlich, Nancy V. Journal: Journal of services marketing Issue: Volume 29:Issue 6/7(2015) Page Start: 425 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. Customer engagement in a Big Data world. Issue 2 (10th April 2017) Authors: Kunz, Werner; Aksoy, Lerzan; Bart, Yakov; Heinonen, Kristina; Kabadayi, Sertan; Ordenes, Francisco Villarroel; Sigala, Marianna; Diaz, David; Theodoulidis, Babis Journal: Journal of services marketing Issue: Volume 31:Issue 2(2017) Page Start: 161 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. Enterprise feedback management (EFM): what lies beyond the hype?. (28th July 2020) Authors: Aksoy, Lerzan; Benoit, Sabine; Joag, Shreekant G.; Kandampully, Jay; Keiningham, Timothy Lee; Yan, An L. Journal: Journal of service management Issue: Volume 32:Number 1(2021) Page Start: 53 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. Evolving service thinking: disruption and opportunity in hospitality and tourism. (16th October 2019) Authors: Aksoy, Lerzan; King, Ceridwyn; Chun, HaeEun Helen Journal: Journal of service management Issue: Volume 30:Number 4(2019) Page Start: 449 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
10. Evolving service thinking: disruption and opportunity in hospitality and tourism. (4th October 2019) Authors: Aksoy, Lerzan; King, Ceridwyn; Chun, HaeEun Helen Journal: Journal of service management Issue: Volume 30:Number 4(2019) Page Start: 449 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗