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HARVARD Citation
Lindsey‐Hall, K. et al. (2023). An examination of frontline employee–customer incidental similarities in service failure and recovery contexts. Psychology & marketing. 40 (6), pp. 1047-1060. [Online].
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Lindsey‐Hall, K. et al. (2023). An examination of frontline employee–customer incidental similarities in service failure and recovery contexts. Psychology & marketing. 40 (6), pp. 1047-1060. [Online].