Implicit bias and negative stereotyping in global software development and why it is time to move on!. Issue 5 (8th February 2022)

• Record Type: Journal Article
• Authors: Matthiesen, Stina; Bjørn, Pernille; Trillingsgaard, Claus
• Other Names: Steinmacher Igor guestEditor.; Clarke Paul guestEditor.; Tuzun Eray guestEditor.; Britto Ricardo guestEditor.
• Is Part Of: Journal of software. Volume 35:Issue 5(2023)
• Page Start: n/a
• Page End: n/a
• Publication Date: 2022-02-08
• Subjects: distributed work -- global software engineering (GSE) -- implicit bias -- interventionist ethnography -- national cultural differences -- racism -- unconscious bias; Software engineering -- Periodicals; Computer software -- Development -- Periodicals; Software maintenance -- Periodicals; 005.1
• DOI: 10.1002/smr.2435
• Languages: English
• ISSNs: 2047-7473

Abstract

Abstract: Prior research documents how the use of national cultural differences when used as an argument for failed collaboration is problematic and makes information technology (IT) companies blind to the challenges in global software development (GSD). Nevertheless, we still witness how issues in GSD work are kept explained, applied, and predicted through generic descriptions of national cultural behavior. Based on two ethnographic studies conducted within two large Danish IT companies, we extend prior work on implicit bias . The paper presents empirical examples on the widespread practice of using racist and stereotypical rhetoric in GSD, which initially motivated us to look for alternative strategies for analyzing the actual and locally situated collaboration‐related problems within organizations involved in GSD. Our contributions are threefold: (1) We show how the widespread practice of using negative stereotypical rhetoric is weaved into the fabric of GSD engagements; (2) we present the empirical results of attending to implicit bias as an approach to explore and combat pervasive practices that deploy static cultural narratives and stereotypes in GSD; and (3) we propose three areas in GSD that software organizations should investigate to identify and address the implicit biases that potentially challenge or shatter their distributed collaborative work. Abstract : In global software development (GSD), issues and challenges are often explained, applied, and predicted through static descriptions of national cultural behavior and negative stereotypes. Based on ethnographic studies within two large Danish IT companies, we unfold and present the empirical results of attending to implicit bias as an approach to explore and combat stereotypical rhetoric in GSD. We proposed three areas that software organizations should investigate to identify and address the underlying biases and challenges that shatter their distributed work.