Can a generic framework support the implementation of video consultations in clinical departments?: Presenter(s): Jette Ammentorp, University of Southern Denmark / Odense University Hospital, Denmark. (April 2023)

• Record Type: Journal Article
• Authors: Wolderslund, Maiken; Gregersen, Trine; Timmermann, Connie
• Is Part Of: Patient education and counseling. Volume 109(2023)Supplement
• Page Start: 118
• Publication Date: 2023-04
• Subjects: Patient education -- Periodicals; Health counseling -- Periodicals; Health education -- Periodicals; Counseling -- Periodicals; Patient Education -- Periodicals; Éducation des patients -- Périodiques; Counseling -- Périodiques; Éducation sanitaire -- Périodiques; 615.5071
• DOI: 10.1016/j.pec.2022.10.272
• Languages: English
• ISSNs: 0738-3991

Abstract

Abstract : Background: Video consultations have increasingly gained acceptance during the COVID-pandemic. Experiences from the rapid implementation of video consultations at a Danish University Hospital in 2020 revealed a need for professional development of competencies regarding both technical and communication skills. Consequently, a training initiative was developed as a cooperation project between the hospital's simulation centre, clinical IT and Centre for Research in Patient Communication. This comprised a blended-learning program with five digital modules and a four-hour face-to-face simulation training. This study investigates how a newly developed implementation framework can support the process of implementing the use of video for outpatient consultations. Methods: Ten departments at a Danish University Hospital enrolled for the initial test of the blended-learning program. Resources were allocated for local coordinators and buy out of health professionals. An implementation guide was developed inspired by the RE-AIM and CFIR frameworks and on the needs identified during the implementation process in the first four departments. This was applied for the start- and follow-up meetings in the remaining six departments with the purpose of guiding the process and establish a close follow-up on both the organisational changes, the training intervention and the implementation of video consultations. Further, focus interviews will be conducted during spring 2022 with department management, local coordinators and participating health professionals to investigate barriers and facilitators for implementation. Findings: The implementation process is ongoing; however, results on the effectiveness of the implementation process, focus groups and a revised guide will be ready for presentation in September 2022. Discussion: Based on the Findings: we will discuss how the developed implementation framework performed in terms of supporting the implementation process and whether this framework has the potential to function as a generic framework for future implementation of communication interventions.