The Influence of Emotional Support Quality on Advice Evaluation and Outcomes. Issue 1 (1st January 2017)

• Record Type: Journal Article
• Authors: MacGeorge, Erina L.; Guntzviller, Lisa M.; Brisini, Kellie S.; Bailey, Loren C.; Salmon, Sara K.; Severen, Kaytiann; Branch, Sara E.; Lillie, Helen M.; Lindley, Cynthia K.; Pastor, Rebekah G.; Cummings, Ryan D.
• Is Part Of: Communication quarterly. Volume 65:Issue 1(2017)
• Page Start: 80
• Page End: 96
• Publication Date: 2017-01-01
• Subjects: Advice -- Emotional Support -- Person-Centered Comforting -- Supportive Communication; Communication -- Periodicals; 302.205
• DOI: 10.1080/01463373.2016.1176945
• Languages: English
• ISSNs: 0146-3373

Abstract

Abstract : This study extends theories of advice and emotional support by examining how emotional support provided during an interaction influences the evaluation of advice received during that interaction. Participants ( n = 228) discussed a current problem with a friend, completing measures of advisor characteristics prior to the interaction, and assessments of advice messages and outcomes immediately after. Transcripts were coded for the quality (verbal person centeredness) of emotional support provided. Emotional support quality influenced advice outcomes through recipients' perceptions of advice politeness and content. The findings recommend improvements to theory and research on advice, emotional support, and supportive interaction.