Consumer ethics: A review and research agenda. Issue 1 (24th August 2021)

• Record Type: Journal Article
• Authors: Hassan, Syed Masroor; Rahman, Zillur; Paul, Justin
• Is Part Of: Psychology & marketing. Volume 39:Issue 1(2022)
• Page Start: 111
• Page End: 130
• Publication Date: 2021-08-24
• Subjects: consumer behaviour -- consumer motivation -- ethics; Marketing -- Psychological aspects -- Periodicals; Motivation research (Marketing) -- Periodicals; Marketing -- Aspect psychologique -- Périodiques; Motivation, Études de (Marketing) -- Périodiques; 658.80019
• DOI: 10.1002/mar.21580
• Languages: English
• ISSNs: 0742-6046

Abstract

Abstract: Consumer ethics continues to draw the attention of academicians and practitioners as a significant economic and social issue globally. Consumer ethics refers to moral principles that govern a consumer's behaviour. This literature review seeks to enrich the discourse on consumer ethics through a comprehensive and detailed review of 106 articles, covering 21 journals from 2010 to 2020. Through an examination of theories, contexts, characteristics, and methodologies used in consumer ethics research, our review (1) presents a comprehensive and up‐to‐date overview of the research in this field and (2) sets a future research agenda to spur scholarly research. We found studies have primarily relied on a single theoretical lens such as the theory of marketing ethics, planned behaviour, and neutralization theory. Further consumer ethics research focuses on advanced countries, with a narrow focus on developing countries. We have diagnosed the need to examine boundary conditions impacting consumer ethics. Finally, we provide actionable inputs to combat unethical consumer actions as well as promote ethical consumption.