The value of user feedback: Parent's comments to online health and well‐being information providers. Issue 1 (24th October 2017)

• Record Type: Journal Article
• Authors: Sherif, Reem El; Roy, Pascale; Tang, David Li; Doray, Geneviève; Dubois, Marilyne; Bush, Paula; Lagarde, François; Pluye, Pierre
• Is Part Of: Proceedings of the Association for Information Science and Technology. Volume 54:Issue 1(2017)
• Page Start: 662
• Page End: 663
• Publication Date: 2017-10-24
• Subjects: information assessment -- online consumer health information -- parenting information; Information science -- Congresses; Information technology -- Congresses; Information science; Information technology; Conference papers and proceedings; 020
• DOI: 10.1002/pra2.2017.14505401107
• Languages: English
• ISSNs: 2373-9231

Abstract

ABSTRACT: Health informatics research usually deals with quantitative feedback from information users. Little is known about how information users' qualitative feedback can be used by information providers. The Naître et grandir website (N&G) provides parents with health and well‐being information during pregnancy and until their children are eight years old. In this study, researchers worked with N&G information providers to implement the Information Assessment Method (IAM) for assessing and improving parenting information. Feedback comments were collected from participants who visited the N&G website during the study period and who completed an IAM questionnaire. A coding manual for the analysis of participants' comments was created and developed by the researchers in partnership with information providers. This coding manual was used to create an online knowledge management system to facilitate all future coding of comments. This system allows website editors to receive feedback from their readers daily, allowing them to act on it more rapidly and, therefore, shortening the feedback to action time. This online system can be adapted by other websites' editors to collect information users' comments and improve their online resources.