Your Wait Time From This Point Will Be . . .: Practices for Designing Amusement Park Queues. (April 2013)

• Record Type: Journal Article
• Authors: Ledbetter, Jonathan L.; Mohamed-Ameen, Amira; Oglesby, James M.; Boyce, Michael W.
• Is Part Of: Ergonomics in design. Volume 21:Number 2(2013)
• Page Start: 22
• Page End: 28
• Publication Date: 2013-04
• Subjects: time perception -- queue design -- environmental design -- design strategies -- universal design; Human engineering -- Periodicals; 620.8205
• DOI: 10.1177/1064804613477100
• Languages: English
• ISSNs: 1064-8046

Abstract

Amusement park developers have begun designing queue systems to make the wait for service less cumbersome for guests. Maister introduced a theoretical framework with eight guidelines for improving customer satisfaction and minimizing the perception of wait duration. These guide- lines were designed to be generalizable to a wide range of settings but do not fully take into account the unique characteristics of theme park queues. The following proposed guidelines offer a taxonomy for reducing the negative impact of subjective perception of time and provide a specific framework for designing these queued environments in an amusement park setting.