Digital supply chain performance metrics: a literature review. Issue 1 (9th April 2021)

• Record Type: Journal Article
• Authors: Rasool, Faisal; Greco, Marco; Grimaldi, Michele
• Is Part Of: Measuring business excellence. Volume 26:Issue 1(2022)
• Page Start: 23
• Page End: 38
• Publication Date: 2021-04-09
• Subjects: Performance measurement -- Systematic literature review -- Digital supply chain -- Digital transformation -- Digitalization -- Balance scorecard; Organizational effectiveness -- Periodicals; Success in business -- Periodicals; Performance -- Periodicals; 658
• DOI: 10.1108/MBE-11-2020-0147
• Languages: English
• ISSNs: 1368-3047

Abstract

Abstract : Purpose: In the previous decade, a substantial amount of research has been undertaken to measure the digitalized supply chain (DSC) performance. This paper aims to present a systematic literature review on DSC performance measurement metrics to apprehend current practices, recognize gaps and advocate future research itineraries. Design/methodology/approach: To guarantee a replicable, rigorous and transparent research process, the authors used a systematic literature review methodology to synthesize the research. A combination of 25 keywords was used to obtain 248 scientific studies in the first step. The balance scorecard (BSC) model was used to categorize 299 gathered performance metrics into 4 BSC perspectives. Findings: The review highlighted the need for qualitative performance measuring metrics for DSC. During the review, only one study was identified that primarily focused on developing performance metrics for DSC. Additionally, the review identified that metrics related to internal and financial perspectives received the most attention while the "growth and learning" perspective received the least attention. The review also identified that external partners, such as distributors and suppliers, were virtually ignored in previous literature. Originality/value: Although numerous literature reviews have been conducted in the past on the performance measuring metrics for supply chain management, no literature review aiming to synthesize the measuring metrics for DSC has yet been undertaken.