Towards constructing the meaning of "aggressive hospitality". Issue 8 (13th October 2018)

• Record Type: Journal Article
• Authors: Sorokina, Ekaterina; Wang, Youcheng; Cobos, Liza M.
• Is Part Of: Journal of travel & tourism marketing. Volume 35:Issue 8(2018)
• Page Start: 1043
• Page End: 1057
• Publication Date: 2018-10-13
• Subjects: Aggressive hospitality -- host–guest relationship -- tourism-dependent -- mutual gaze -- tourist experience -- staged authenticity -- the Caribbean -- grounded theory -- tourist resentment -- contact avoidance; Tourism -- Periodicals; 338.47910688
• DOI: 10.1080/10548408.2018.1470595
• Languages: English
• ISSNs: 1054-8408

Abstract

ABSTRACT: "Aggressive hospitality" is an emergent phenomenon that is yet to be understood in the tourism field. This phenomenon involves social interaction between hosts and guests that imitates a hospitable encounter, but at the same time fails to demonstrate some characteristic(s) inherent to hospitable behavior. The underlying forces of the phenomenon are traced back to imperialism, high tourism dependence of the developing regions, staged authenticity, and the mutual gaze. The study focuses on two cruise destinations in the Caribbean region and utilizes over 1200 online reviews to construct the meaning of the phenomenon. Theoretical insights and practical implications are provided based on the findings.