The dynamic relationship of knowledge management processes and project success: modeling the mediating role of knowledge worker satisfaction. Issue 6 (2nd September 2021)

• Record Type: Journal Article
• Authors: Shahzadi, Anum; Li, Shuangyan; Sahibzada, Umar Farooq; Malik, Mehwish; Khalid, Roshi; Afshan, Gul
• Is Part Of: Business process management journal. Volume 27:Issue 6(2021)
• Page Start: 1657
• Page End: 1676
• Publication Date: 2021-09-02
• Subjects: Entrepreneurial leadership -- Knowledge management processes -- Knowledge worker satisfaction -- Project success -- China; Industrial management -- Periodicals; Reengineering (Management) -- Periodicals; Total quality management -- Periodicals; 658.4063
• DOI: 10.1108/BPMJ-08-2021-0500
• Languages: English
• ISSNs: 1463-7154

Abstract

Abstract : Purpose: Constructed upon a knowledge-based view, the purpose of this paper aims to empirically examine the entrepreneurial leadership impact as knowledge management enabler on knowledge management processes and knowledge management processes on project success. The study further ascertains the mediating role of knowledge worker satisfaction among knowledge management processes and project success. Design/methodology/approach: Using the data collected from 302 project workers from the software industry, China. The research used structural equation modeling (SEM) to analyze the hypothesis relationships using smart-PLS 3.2.9. Findings: The outcome of the study reveals that entrepreneurial leadership has a substantial significant impact on knowledge management processes, and knowledge management processes influence project success via knowledge worker satisfaction as a mediator both directly and indirectly. Moreover, the study found partial mediation of knowledge worker satisfaction between knowledge management processes and project success. Practical implications: The current research identifies that entrepreneurial leadership may play a role in fostering knowledge management processes in project-based organizations (e.g. software industry) that can use the knowledge management processes to increase their chances of project success. More broadly, the current study contributes to the entrepreneurial leadership, knowledge management processes, knowledge worker satisfaction and project success existing literature and strengthens the relationship and suggest that how project manager's value knowledge worker satisfaction and help organizations gain competitive advantage and project success. Originality/value: Although there is an increased significance of knowledge management in the software industry, there is a lack of research that examines the enabling factors and outcomes of knowledge management practices. The present study is one of the first studies to ascertain the relationship of entrepreneurial leadership, knowledge management processes, knowledge worker satisfaction and project success. This is one of the initial researches that not only empirically examines the interrelationships among these variables but also enlighten insights into the current literature by instantaneous investigation of the mediating role of knowledge worker satisfaction.