Healthcare Delivery through Telemedicine during the COVID-19 Pandemic: Case Study from a Tertiary Care Center in South India. Issue 4 (11th October 2021)

• Record Type: Journal Article
• Authors: D'Souza, Brayal; Suresh Rao, Shreyas; Hisham, Sayed; Shetty, Avinash; Sekaran, Varalakshmi Chandra; Pallagatte, Mamatha Channappa; G, Somu; Suresh Rao, Tejas
• Is Part Of: Hospital topics. Volume 99:Issue 4(2021)
• Page Start: 151
• Page End: 160
• Publication Date: 2021-10-11
• Subjects: Telemedicine -- telehealth -- COVID-19 -- pandemic -- patient satisfaction; Hospitals -- Administration -- Periodicals; Hospitals -- Periodicals; 362.11068
• DOI: 10.1080/00185868.2021.1875277
• Languages: English
• ISSNs: 0018-5868

Abstract

Abstract: The Coronavirus disease 2019 (COVID-19) pandemic has necessitated medical centers across the world to deliver healthcare through telemedicine. We discuss the adoption, delivery of telemedicine services at a tertiary care center and patient satisfaction involving 456 patients in south India. Most respondents had sought telemedicine care at the department of Medicine (16.23%). The maximum satisfaction was reported by patients in OBG (100%). The responses were generally positive across all the age groups. The paper offers insights on best practices adopted at the center, lessons learnt, and provides recommendations for health care systems offering telemedicine during COVID-19 times.