Cite
HARVARD Citation
van Hooijdonk, C. et al. (2021). Sorry but no sorry: The use and effects of apologies in airline webcare responses to NeWOM messages of flight passengers. Discourse, context & media. p. . [Online].
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van Hooijdonk, C. et al. (2021). Sorry but no sorry: The use and effects of apologies in airline webcare responses to NeWOM messages of flight passengers. Discourse, context & media. p. . [Online].