The utility of Conversation Analysis versus Roter's Interaction Analysis System for studying communication in pharmacy settings: a scoping review. (6th November 2021)

• Record Type: Journal Article
• Authors: Alsubaie, Sarah; Grant, Daniel; Donyai, Parastou
• Is Part Of: International journal of pharmacy practice. Volume 30:Number 1(2022)
• Page Start: 17
• Page End: 27
• Publication Date: 2021-11-06
• Subjects: communication method -- pharmacist-patient relationship -- Conversation Analysis -- Roter Interaction Analysis System -- patient education; Pharmacy -- Practice -- Periodicals; 615.1
• DOI: 10.1093/ijpp/riab068
• Languages: English
• ISSNs: 0961-7671

Abstract

Abstract: Objectives: To compare the usefulness of the Roter Interaction Analysis System with Conversation Analysis (CA) for studying dynamic patient–pharmacist interactions within pharmacy practice. A scoping review was undertaken to identify all studies using Roter's method or CA to investigate patient–pharmacist interactions. The studies were then compared and contrasted for their methodological advantages and disadvantages. Key findings: In total, 31 studies met the inclusion criteria. Roter's method is effective in briefly describing patient–pharmacist interactions and can be used to measure the effect of training courses without consuming too much time. CA, although a time-consuming undertaking, looks at very specific features and the sequence of conversations including the dynamics of two-way interactions and can therefore be used to identify the source of conflict or misunderstandings. A flowchart showing the usefulness of both methods is suggested to help other researchers select the appropriate method(s) for their own research. Summary: Although both methods are effective for investigating patient–pharmacist interactions independently, using them sequentially could enable researchers to firstly identify how to make improvements (via CA), design relevant training and then investigate the impact of such training (via Roter's method) to enrich communications research.