The mediation role of the PMO in the transfer of knowledge between projects – a case study of five PMOs. Issue 1 (16th November 2021)
- Record Type:
- Journal Article
- Title:
- The mediation role of the PMO in the transfer of knowledge between projects – a case study of five PMOs. Issue 1 (16th November 2021)
- Main Title:
- The mediation role of the PMO in the transfer of knowledge between projects – a case study of five PMOs
- Authors:
- Tshuma, Brighton
Steyn, Herman
van Waveren, Cornelis Cristo - Abstract:
- Abstract : Purpose: This article describes advances in the study of knowledge transfer (KT) in project-based organizations (PBOs). Project management offices (PMOs) have both a moderation role and a mediation role to play in KT between projects. In order to improve KT between projects, this paper explores the mediation role of the PMO in the transfer of knowledge with different levels of articulability. The aim is to improve the usability of transferred knowledge. Design/methodology/approach: The case study method was used to investigate KT in five-divisional PMOs within a multinational engineering and project management PBO. Fifteen semi-structured interviews were conducted and the results were analysed using ATLAS.Ti (a computer-aided qualitative data analysis software). Findings: The findings show that it is the way in which the PMO structures knowledge management (KM) infrastructure and processes, which determines the success of its mediation role in the transfer of tacit and explicit knowledge between projects. The articulability of knowledge influences the PMO's mediation role and the PMO's mediation role in turn improves the usability of knowledge, thereby creating a conducive environment for a competitive advantage. Originality/value: This study offers a framework to assist scholars and practitioners to understand the mediation role of the PMO in the transfer of knowledge with different levels of articulability within the projects environment. Such understanding canAbstract : Purpose: This article describes advances in the study of knowledge transfer (KT) in project-based organizations (PBOs). Project management offices (PMOs) have both a moderation role and a mediation role to play in KT between projects. In order to improve KT between projects, this paper explores the mediation role of the PMO in the transfer of knowledge with different levels of articulability. The aim is to improve the usability of transferred knowledge. Design/methodology/approach: The case study method was used to investigate KT in five-divisional PMOs within a multinational engineering and project management PBO. Fifteen semi-structured interviews were conducted and the results were analysed using ATLAS.Ti (a computer-aided qualitative data analysis software). Findings: The findings show that it is the way in which the PMO structures knowledge management (KM) infrastructure and processes, which determines the success of its mediation role in the transfer of tacit and explicit knowledge between projects. The articulability of knowledge influences the PMO's mediation role and the PMO's mediation role in turn improves the usability of knowledge, thereby creating a conducive environment for a competitive advantage. Originality/value: This study offers a framework to assist scholars and practitioners to understand the mediation role of the PMO in the transfer of knowledge with different levels of articulability within the projects environment. Such understanding can improve the usability of transferred knowledge, thereby creating a competitive edge for a PBO. The study shows that the PMO can be used as an instrument for KT between projects, a theme that was not found in literature. The paper thus offers new empirical information. … (more)
- Is Part Of:
- International journal of managing projects in business. Volume 15:Issue 1(2022)
- Journal:
- International journal of managing projects in business
- Issue:
- Volume 15:Issue 1(2022)
- Issue Display:
- Volume 15, Issue 1 (2022)
- Year:
- 2022
- Volume:
- 15
- Issue:
- 1
- Issue Sort Value:
- 2022-0015-0001-0000
- Page Start:
- 150
- Page End:
- 174
- Publication Date:
- 2021-11-16
- Subjects:
- Knowledge articulability -- Knowledge management -- Knowledge transfer -- Knowledge usability -- Mediation role of project management offices
Project management -- Periodicals
Electronic journals
658.404 - Journal URLs:
- http://www.emeraldinsight.com/1753-8378.htm ↗
http://www.emeraldinsight.com/ ↗ - DOI:
- 10.1108/IJMPB-03-2021-0063 ↗
- Languages:
- English
- ISSNs:
- 1753-8378
- Deposit Type:
- Legaldeposit
- View Content:
- Available online (eLD content is only available in our Reading Rooms) ↗
- Physical Locations:
- British Library DSC - 4542.327500
British Library DSC - BLDSS-3PM
British Library HMNTS - ELD Digital store - Ingest File:
- 25359.xml