Analysis of Community Satisfaction Level Against the Ministry of Health's Infection Emerging Websites Using Webqual 4.0. (November 2020)

• Record Type: Journal Article
• Authors: Said, Fadillah; Astoni, Khabib; Riana, Dwiza; Wahyuni, Asri
• Is Part Of: Journal of physics. Volume 1641(2020)
• Publication Date: 2020-11
• Subjects: Physics -- Congresses; 530.5
• DOI: 10.1088/1742-6596/1641/1/012050
• Languages: English
• ISSNs: 1742-6588

Abstract

Abstract: As one form of communication and information media, web sites have a very big role in representing a government institution to interact with the public. A website is designed in such a way as to meet certain service quality standards set by the developer. However, good service quality must also consider perceptions from the point of view of users in this case the wider community. The study purpose is to determine the level of community satisfaction with the quality of the website as an indicator of success by the government in conveying information to the public. The method used in this study is to distribute questionnaires with a Webqual approach which is of three categories, specifically Usability Dimension, Information Quality Dimension, and Service Interaction Dimension. The data were obtained then analyzed using the Structural Equation Model (SEM) Technique with the SmartPLS 3 software. Based on a survey of 104 respondents, it was found that in general users were satisfied with the services on the website.