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HARVARD Citation
Jose, A. et al. (2022). The role of switching cost in the e-service recovery framework among banking customers. International journal of quality and service sciences. 14 (1), pp. 86-109. [Online].
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Jose, A. et al. (2022). The role of switching cost in the e-service recovery framework among banking customers. International journal of quality and service sciences. 14 (1), pp. 86-109. [Online].