Digital transformation of healthcare during the COVID-19 pandemic: Patients' teleconsultation acceptance and trusting beliefs. (February 2023)

• Record Type: Journal Article
• Authors: Baudier, Patricia; Kondrateva, Galina; Ammi, Chantal; Chang, Victor; Schiavone, Francesco
• Is Part Of: Technovation. Volume 120(2023)
• Publication Date: 2023-02
• Subjects: COVID-19 -- teleconsultation -- e-health -- Self-efficacy -- trusting beliefs -- Unified theory of acceptance and use of technology; Technological innovations -- Periodicals; Industrial management -- Periodicals; Innovations -- Périodiques; Gestion d'entreprise -- Périodiques; Electronic journals; 658.57
• DOI: 10.1016/j.technovation.2022.102547
• Languages: English
• ISSNs: 0166-4972

Abstract

Abstract: The COVID-19 pandemic boosted the digital transformation of many services, including healthcare, and access to medical care using teleconsultation has increased rapidly. Thus, a growing number of online platforms have been developed to accommodate patients' needs. This paper examines the factors that predict the intention to use medical teleconsultation by extending the unified theory of acceptance and use of technology (UTAUT2) with the three dimensions of trusting beliefs and self-efficacy. A survey was administered to patients who had used a teleconsultation platform during the pandemic period. As one of the largest studies to date, a sample of 1233 respondents was collected and analyzed using a partial least squares approach, often mobilized in the information systems (IS) domain. Furthermore, a deep analysis using all recommended metrics was performed. The results highlight the significance of trusting beliefs, and self-efficacy in the adoption of digital healthcare services. These findings contribute to both theory and practice in COVID-19 research. Highlights: Covid-19 pandemic boosted the adoption of teleconsultation in healthcare. The UTAUT2 model was mobilized to investigate this phenomenon. Effort-expectancy and performance-expectancy explain the acceptance of teleconsultation. Social-influence and facilitating-conditions partially reject the original theory.