Applying organizational density to local public service performance: separating homeless service outcomes from outputs. Issue 2 (1st February 2023)

• Record Type: Journal Article
• Authors: Sullivan, Andrew; Kim, Saerim; Lee, David
• Is Part Of: Public management review. Volume 25:Issue 2(2023)
• Page Start: 262
• Page End: 285
• Publication Date: 2023-02-01
• Subjects: Organizational density -- local homeless services performance -- two-way fixed effects model; Local government -- Periodicals; Public administration -- Periodicals; 351.05
• DOI: 10.1080/14719037.2021.1972682
• Languages: English
• ISSNs: 1471-9037

Abstract

ABSTRACT: What happens to local services' performance when service-provider density increases in a community? The answer is difficult. To explore how density relates to multiple aspects of performance, this study aims to examine the effects of service-providers' density on service outputs and policy outcomes. Using a panel dataset of local homeless service planning bodies, the Continuum of Care Programme, we found that service outputs improved; however, the prevalence of homelessness did not decrease. Drawing upon organizational density theory, our findings contribute to the extant knowledge on public management by exploring how service-provider density relates to service outputs and policy outcomes separately.