Reporting misdemeanors in the workplace: analysing enablers using modified TISM approach. Issue 7 (15th July 2020)

• Record Type: Journal Article
• Authors: Gupta, Smita; Bhal, Kanika T.
• Is Part Of: TQM journal. Volume 33:Issue 7(2021)
• Page Start: 57
• Page End: 75
• Publication Date: 2020-07-15
• Subjects: Reporting misdemeanors -- Modified total interpretive structural modeling -- Moral identity -- Job satisfaction; Total quality management -- Periodicals; 658.562
• DOI: 10.1108/TQM-11-2019-0266
• Languages: English
• ISSNs: 1754-2731

Abstract

Abstract : Purpose: In the scope of the immense growth of corporate frauds and scandals, reporting unethical practices could be considered as an important mechanism to control them and ultimately improve organizational quality. To this end, this study proposes the conceptual framework comprising the enablers impacting employees' tendencies and behaviors to reporting misdemeanor in the workplace. Design/methodology/approach: Systematic review of literature has been carried out. To understand the complexities among various enablers and to analyze their driving power and contingencies, a modified total interpretive structural modeling (TISM) approach has been adopted. Findings: The findings indicate that enablers such as moral identity (MI) and job satisfaction (JS) having higher driving power (come at the bottom of the hierarchy) are relatively more important. Furthermore, perceived personal cost (PC), moral courage (MC), self-efficacy (SE) and anger have high dependent power of factors. Finally, the paper provides two paths that can lead to whistleblower's ethical decision. Research limitations/implications: A conceptual framework delivered in this paper requires to test against the field data. However, the conceptual understanding of driving enablers paves the way to top management in recruiting and hiring people in the workplace. Originality/value: This study represents the first attempt to apply TISM for whistleblowing phenomenon. It provides a comprehensive conceptual framework in order to address the relative importance of various individual enablers in developing reporting tendencies against misdemeanors.