Employees' CSR attributions and pro-environmental behaviors in the hotel industry: the key role of female supervisors. Issue 1 (25th January 2023)

• Record Type: Journal Article
• Authors: Vila-Vázquez, Guadalupe; Castro-Casal, Carmen; Carballo-Penela, Adolfo
• Is Part Of: Service industries journal. Volume 43:Issue 1/2(2023)
• Page Start: 24
• Page End: 42
• Publication Date: 2023-01-25
• Subjects: Employees' pro-environmental behaviors -- employees' CSR attributions -- supervisor's CSR perception -- supervisor's gender -- hotel industry; 员工的亲环境行为, 员工的企业社会责任归因。主管对企业社会责任的看法，主管的性别，酒店业; Service industries -- Periodicals; Service industries -- Great Britain -- Periodicals; 338.4
• DOI: 10.1080/02642069.2022.2041604
• Languages: English
• ISSNs: 0264-2069

Abstract

ABSTRACT: This study suggests that employees' pro-environmental behaviors are determined by their attributions regarding the reasons why hotels engage in corporate socially responsible initiatives. Furthermore, the role of supervisors' corporate social responsibility (CSR) perceptions in shaping frontline employees' CSR attributions is studied. Finally, we examine whether the impact of supervisor's CSR perceptions on employee attributions differs according to the supervisor's gender. The results showed the influence of substantive CSR attributions on pro-environmental behaviors, as well as the influence of supervisors' CSR perceptions on employees' substantive CSR attributions. It is also found that when the supervisor is a woman, the effect of her CSR perceptions on employees' CSR substantive attributions was stronger. Additionally, women's CSR perception also significantly influenced employees' CRS symbolic attributions, although to a lesser extent. These findings have important theoretical and practical implications to promote sustainable economic growth and reduce the environmental impact on the hotel industry.