Cite
HARVARD Citation
Zhang, J. et al. (2023). Organizational Factors Affecting Successful Implementation of Chatbots for Customer Service. Journal of Internet commerce. 22 (1), pp. 122-156. [Online].
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Zhang, J. et al. (2023). Organizational Factors Affecting Successful Implementation of Chatbots for Customer Service. Journal of Internet commerce. 22 (1), pp. 122-156. [Online].