How IT enables business model innovation at the VDAB. Issue 2 (December 2013)

• Record Type: Journal Article
• Authors: Viaene, Stijn; Broeckx, Saskia
• Is Part Of: Journal of information technology teaching cases. Volume 3:Issue 2(2013)
• Page Start: 78
• Page End: 87
• Publication Date: 2013-12
• Subjects: business model innovation -- IT strategy -- digital platforms -- ecosystems -- business-IT alignment -- leadership; Information technology -- Study and teaching -- Periodicals; Information resources management -- Study and teaching -- Periodicals; Information resources management -- Study and teaching; Information technology -- Study and teaching; Periodicals; Electronic journals; E-journal; 371.33405
• DOI: 10.1057/jittc.2013.6
• Languages: English
• ISSNs: 2043-8869

Abstract

This case study invites students to discuss strategic value creation through the use of information technology (IT). It raises issues of business model innovation, IT strategy, digital platforms, ecosystems, business-IT alignment, and leadership. The key character in the case is the Chief Information Officer, Paul Danneels, who is ready to drive the strategic transformation of the VDAB, the Flemish Employment Agency, from a service provider to a labor market conductor. Starting from a firm understanding of the VDAB's strategic choices, students should be able to discuss the positioning and role of the IT department as well as its views on value delivery.