Cite
HARVARD Citation
Cavalcante, V. et al. (2013). Data-Driven Analytical Tools for Characterization of Productivity and Service Quality Issues in IT Service Factories. Journal of service research. pp. 295-310. [Online].
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Cavalcante, V. et al. (2013). Data-Driven Analytical Tools for Characterization of Productivity and Service Quality Issues in IT Service Factories. Journal of service research. pp. 295-310. [Online].