Cite
HARVARD Citation
Hsieh, J. et al. (2013). Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers. Journal of service research. pp. 277-294. [Online].
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Hsieh, J. et al. (2013). Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers. Journal of service research. pp. 277-294. [Online].