Aligning business strategy and information technologies in local governments using enterprise architectures. (January 2023)

• Record Type: Journal Article
• Authors: Gallegos-Baeza, Daniela; Caro, Angélica; Rodríguez, Alfonso; Velásquez, Ignacio
• Is Part Of: Information development. Volume 39:Number 1(2023)
• Page Start: 147
• Page End: 168
• Publication Date: 2023-01
• Subjects: enterprise architecture -- The Open Group Architecture Framework -- ArchiMate -- municipality -- local government; Library science -- Periodicals; Information science -- Periodicals; 020.5
• DOI: 10.1177/02666669211030619
• Languages: English
• ISSNs: 0266-6669

Abstract

Nowadays, municipalities can provide services to citizens through information technologies, improving their massification and access. These are generally provided based on a country's laws, but digitalization dissimilarities and the lack of guidelines complicate an equilibrium in their provision between the different municipalities of a country. On the other hand, enterprise architectures can be used for standardization, convergence, and interoperability in electronic governments, as they allow a holistic perspective for viewing the information technology resources of a municipality and aligning them with their business strategy. The current proposal emerges in this scenario, with the objective of presenting a method for developing reference enterprise architectures based on e-services and its use in a specific case. Concretely, a reference enterprise architecture has been developed for a set of minimum e-services that must be provided by Chilean municipalities.