The application of service quality on tourist stadia: the role of value and satisfaction on spectators' intentions. (9th November 2022)

• Record Type: Journal Article
• Authors: Papadopoulos, Nikolaos; Tsekouropoulos, Georgios
• Is Part Of: International journal of sustainable agricultural management and informatics. Volume 9:Number 1(2023)
• Page Start: 19
• Page End: 40
• Publication Date: 2022-11-09
• Subjects: service quality -- football spectators -- innovative facilities -- tourist stadia; Sustainable agriculture -- Management -- Periodicals; Sustainable agriculture -- Data processing -- Periodicals; Agricultural productivity -- Management -- Periodicals; Agricultural productivity -- Data processing -- Periodicals; Agricultural resources -- Data processing -- Periodicals; Agricultural systems -- Management -- Periodicals; Agricultural systems -- Data processing -- Periodicals; 338.1
• Languages: English
• ISSNs: 2054-5819

Abstract

Service quality of a sports organisation is a multidimensional concept and an important element of the sports product. The purpose of this study was to research spectators' perception about the facilities of a stadium served during a football game. It investigated any differentiation on demographic characteristics and other attending characteristics of spectators about quality, value, satisfaction and behavioural intentions. It was under investigation how a football stadium can help to develop tourism in the area. The methodology chosen was quantitative research. The results provided support of spectators' perception of the service quality model used.