Impact of Patient Communication Preferences on the Patient Trust in Physicians: A Cross-Sectional Study in Iranian Outpatient's Clinics. (January 2022)

• Record Type: Journal Article
• Authors: Chegini, Zahra; Kakemam, Edris; Behforoz, Ali; Lotfollah-zadeh, Fatemeh; Jafari-Koshki, Tohid; Khodayari Zarnag, Rahim
• Is Part Of: Journal of patient experience. Volume 9(2022)
• Publication Date: 2022-01
• Subjects: communication -- patient preference -- trust -- outpatient -- physician; Patient satisfaction -- Periodicals; Patient satisfaction -- United States -- Periodicals; Patient participation -- Periodicals; Patient participation -- United States -- Periodicals; Patient satisfaction; Patient participation; United States; 362.1068
• DOI: 10.1177/23743735211069809
• Languages: English
• ISSNs: 2374-3735

Abstract

There are widely emerging concerns that patient confidence in physicians is diminishing as physician–patient communication is threatened globally. This study aimed to assess patient communication preferences and their impact on patient trust in physicians. A cross-sectional study was conducted among outpatient clinics of 2 public and private hospitals in Tabriz, Iran. A total of 704 patients were selected conveniently. Of the 704 patients, 6.39% had low trust, 36.79% moderate trust, 35.37% had a high trust, and 21.45% had blind trust in physicians. Overall patient communication preference score was more in a private clinic rather than a public one ( P = .008). Patients of private hospitals and those who were living in rural areas have been shown to have more trust in physicians. Patients' trust in physicians showed a significant association with patient communication preference ( B = 0.58; 95% CI: 0.53-0.63, P < .001).