Understanding the characteristics of workforce transformation in a digital transformation context. (15th December 2022)

• Record Type: Journal Article
• Authors: Alrasheedi, Naimah Saeed; Sammon, David; McCarthy, Stephen
• Is Part Of: Journal of decision systems. Volume 31(2022)Supplement 1
• Page Start: 362
• Page End: 383
• Publication Date: 2022-12-15
• Subjects: Digital Transformation -- Literature Review -- Workforce Transformation -- Grounded Approach; Decision support systems -- Periodicals; Management information systems -- Periodicals; Information resources management -- Periodicals; Information storage and retrieval systems -- Periodicals; Management -- Communication systems -- Periodicals; Decision support systems; Information resources management; Information storage and retrieval systems; Management -- Communication systems; Management information systems; Periodicals; 658.40305
• DOI: 10.1080/12460125.2022.2073636
• Languages: English
• ISSNs: 1246-0125

Abstract

ABSTRACT: Current literature has increased our knowledge of particular aspects of Workforce Transformation (WT), yet we need a comprehensive picture of its characteristics within a Digital Transformation (DT) context. Therefore, the objective of this review paper is to present the defining characteristics of WT. We fulfil this objective through a systematic review of 70 empirical papers published in leading journals listed on the CABS Academic Journal Guide (between 2010 and 2022). Following an inductive open coding approach, we identified six characteristics of WT: (1) 'Actors and Digital Competency'; (2) 'Digital Culture'; (3) 'Digitally Engaged Workspace'; (4) 'Empowerment, Engagement, and Motivation'; (5) 'Improvisation and Collaborative Visioning'; and (6) 'Transformational Leadership and Governance'. Based on these characteristics, we detail a future research agenda that proposes the need to examine the relationship between WT characteristics and DT outcomes.