Data availability issues: decisions as patterns of action. (15th December 2022)

• Record Type: Journal Article
• Authors: Wibisono, Arif; Sammon, David; Heavin, Ciara
• Is Part Of: Journal of decision systems. Volume 31(2022)Supplement 1
• Page Start: 241
• Page End: 254
• Publication Date: 2022-12-15
• Subjects: workaround-centric data activities (WCDA) -- patterns of action -- data issues -- data governance -- open coding; Decision support systems -- Periodicals; Management information systems -- Periodicals; Information resources management -- Periodicals; Information storage and retrieval systems -- Periodicals; Management -- Communication systems -- Periodicals; Decision support systems; Information resources management; Information storage and retrieval systems; Management -- Communication systems; Management information systems; Periodicals; 658.40305
• DOI: 10.1080/12460125.2022.2070945
• Languages: English
• ISSNs: 1246-0125

Abstract

ABSTRACT: This research investigates how an organisational unit organises workaround-centric data activities (WCDA) to cope with data availability issues (in the context of their centralised and decentralised systems landscape). To unpack these often-invisible WCDA patterns of action, we present a field study of a Quality Assurance (QA) unit of an Indonesian sugar plantation company. We use open coding and a narrative network (NN) approach to complete our analysis. Our findings reveal that data availability issues produce three patterns of action: dual inspection, prudent control, and mindful handling. An organisation can build plausible pictures for governing data by better understanding these visualised patterns. Lastly, we discuss the pros and cons of these patterns of action in the context of data governance.