Effects of mobile instant messaging applications in the workplace. Issue 1 (22nd October 2020)

• Record Type: Journal Article
• Authors: Lee, Chei Sian; Ker, Ernie Seng; Ng, Chee Hong; Ye, Jialing; Watson‐Manheim, Mary‐Beth
• Is Part Of: Proceedings of the Association for Information Science and Technology. Volume 57:Issue 1(2020)
• Page Start: n/a
• Page End: n/a
• Publication Date: 2020-10-22
• Subjects: communication quality -- mobile instant messaging applications -- work‐life‐balance; Information science -- Congresses; Information technology -- Congresses; Information science; Information technology; Conference papers and proceedings; 020
• DOI: 10.1002/pra2.354
• Languages: English
• ISSNs: 2373-9231

Abstract

Abstract: Despite the popularity of MIM applications in the workplace, little research has been done to understand the use of MIM applications at work. This initial study attempts to explore the effects of MIM on communication quality and Work‐Life‐Balance. Preliminary analysis from 166 participants indicated that the use of MIM did not compromise communication quality or Work‐Life‐Balance. Additionally, we also found that MIM applications facilitate information flow between work and personal domains.