The Design of Grids in Web Surveys. (June 2013)

• Record Type: Journal Article
• Authors: Couper, Mick P.; Tourangeau, Roger; Conrad, Frederick G.; Zhang, Chan
• Is Part Of: Social science computer review. Volume 31:Number 3(2013)
• Page Start: 322
• Page End: 345
• Publication Date: 2013-06
• Subjects: web surveys -- grid questions -- measurement error -- satisficing; Social sciences -- Data processing -- Periodicals; Computers -- Social aspects -- Periodicals; Microcomputers -- Periodicals; Sciences sociales -- Informatique -- Périodiques; Micro-ordinateurs -- Périodiques; 300.285
• DOI: 10.1177/0894439312469865
• Languages: English
• ISSNs: 0894-4393

Abstract

Grid or matrix questions are associated with a number of problems in web surveys. In this article, we present results from two experiments testing the design of grid questions to reduce breakoffs, missing data, and satisficing. The first examines dynamic elements to help guide respondent through the grid, and on splitting a larger grid into component pieces. The second manipulates the visual complexity of the grid and on simplifying the grid. We find that using dynamic feedback to guide respondents through a multiquestion grid helps reduce missing data. Splitting the grids into component questions further reduces missing data and motivated underreporting. The visual complexity of the grid appeared to have little effect on performance.