Impact of COVID-19 and Renewed Awareness of Where We Could Improve. Issue 1 (15th March 2021)

• Record Type: Journal Article
• Authors: Yang, Zheng Ye (Lan)
• Is Part Of: Journal of Library Resource Sharing. Volume 30:Issue 1/2(2021)
• Page Start: 19
• Page End: 34
• Publication Date: 2021-03-15
• Subjects: Ebook ILL -- fill rates -- format preference -- impact of COVID-19 -- rapid vs OCLC -- reasons for cancelation -- resource sharing; 025.62
• DOI: 10.1080/1072303X.2021.2009952
• Languages: English
• ISSNs: 2691-5979

Abstract

ABSTRACT: The author compared the data of the fall semester of 2019 with the fall semester of 2020 to discern the impact of COVID 19 in terms of resource sharing, document delivery activities in a flagship academic institution. The author aims to find out: Was there a huge decrease in requests submission caused by COVID-19, even after we resumed regular resource sharing and in-house document delivery activities in the fall of 2020? Which user groups by status and department/college affiliation were the heavy users of the GIFM service before and during COVID-19? Have patron's format preferences changed since COVID-19? How successful was the fill rate when we requested ebook from other libraries? How has our participation in HathiTrust emergency temporary access played a role in fulfilling some of the requests? What were our fill rates? What were the main cancelation reasons for requests in borrowing and lending? What was the percentage of requests canceled by customers after we received the items from other libraries? Was there any correlation between customer canceled requests and not meeting their "needed by" date? Were there any human errors for canceled requests that need staff attention? What was the ratio of requests filled by RapidILL vs. OCLC?