What influences company attachment and job performance in the COVID-19 era?: Airline versus hotel employees. (October 2022)

• Record Type: Journal Article
• Authors: Han, Heesup; Lee, Kai-Sean; Kim, Seongseop (Sam); Wong, Antony King Fung; Moon, Hyoungeun
• Is Part Of: Tourism management perspectives. Volume 44(2022)
• Publication Date: 2022-10
• Subjects: Job insecurity -- Life satisfaction -- Company attachment -- Job performance -- Airline and hotel -- COVID-19 crisis; Tourism -- Periodicals; 338.4791
• DOI: 10.1016/j.tmp.2022.101001
• Languages: English
• ISSNs: 2211-9736

Abstract

Abstract: Airline and hotel employees are experiencing multiple forms of precariousness amid the COVID-19 pandemic, which have increased workers' distrust of their respective airline/hotel businesses and affected job performance and retention. This research builds and tests two sturdy theoretical frameworks to explain airline and hotel employees' job performance and behavior during the COVID-19 pandemic. The frameworks, developed using a quantitative method, adequately account for employees' company attachment and job performance by using their perceived job insecurity, life satisfaction, and job satisfaction as the key antecedents; while employees' perceived job insecurity influences the formation of attachment to the company and job performance. The mediating nature of life and job satisfaction is also examined alongside the moderating role of two different industry types (airline versus hotel). The results show that the process of generating job performance differs between airline and hotel employee groups. The research implications and value are discussed. Highlights: Airline and hotel employees' low job insecurity increases their life satisfaction. Airline and hotel employees' life and job satisfaction underly their company attachment and job performance. Hotel employees' life satisfaction is more impactful on their job satisfaction compared to airline employees. In the airline businesses, job satisfaction is more critical for job performance. In hotels, life satisfaction is more significant for job performance.