E-learning for business resilience: A qualitative study in a mega MNC. Issue 6 (18th August 2022)

• Record Type: Journal Article
• Authors: Naqvi, Syed Rizwan; Sareen, Puja; Sharma, Tanuja
• Is Part Of: Journal of information & optimization sciences. Volume 43:Issue 6(2022)
• Page Start: 1343
• Page End: 1352
• Publication Date: 2022-08-18
• Subjects: 01A99 Miscellaneous topics -- D83; Resilience -- Genpact -- Case study -- COVID-19 -- E-learning -- Qualitative; Electronic data processing -- Periodicals; Information science -- Periodicals; Mathematical optimization -- Periodicals; 519.6
• DOI: 10.1080/02522667.2022.2117330
• Languages: English
• ISSNs: 0252-2667

Abstract

Abstract: As of 2020, COVID-19 has impacted nearly all countries and about half of the world's population. COVID-19 will have driven over half of the world's population into a strict confinement lockdown by 2020. For the sake of the overall mental health of humanity, organizations have developed various coping strategies for mindfulness, such as e-learning. Genpact was the subject of a case-based inquiry for the study using secondary data. The study's conclusion reveals that Genpact's strategy for building organizational resilience in the face of a pandemic. The study adds to the literature in a novel way by performing a qualitative survey of Genpact, providing essential insights to HR policymakers, academics, and top management on how to create professional resilience.