Effect of a Change Management Program in a Medical Device Reprocessing Department: A Mixed Methods Study. Issue 1 (April 2014)

• Record Type: Journal Article
• Authors: Chadwick, Judy; Knapp, Mike; Sinclair, Douglas; Arshoff, Larry
• Is Part Of: Healthcare management forum. Volume 27:Issue 1(2014)
• Page Start: 20
• Page End: 24
• Publication Date: 2014-04
• Subjects: Health services administration -- Periodicals; Health services administration -- Canada -- Periodicals; 362.1068
• DOI: 10.1016/j.hcmf.2013.12.001
• Languages: English
• ISSNs: 0840-4704

Abstract

Faced with a variety of challenges in relation to performance, quality, staff engagement and morale in the Medical Device Reprocessing Department, managers at St. Michael's Hospital developed and implemented several innovative approaches including combining staff training and performance metrics. The results of these initiatives included a substantial reduction in the departmental budget along with higher productivity, output and quality; better staff morale; an improved relationship between management and the union; and a stronger partnership between the department and its institutional customers.