2020: Looking Back on the Year of COVID. Issue 8 (4th October 2021)

• Record Type: Journal Article
• Is Part Of: Journal ‐ American Water Works Association. Volume 113:Issue 8(2021)
• Page Start: 60
• Page End: 65
• Publication Date: 2021-10-04
• Subjects: Water Industry; Water-supply -- United States -- Periodicals; Water-supply engineering -- United States -- Periodicals; 363.61097305
• DOI: 10.1002/awwa.1788
• Languages: English
• ISSNs: 0003-150X

Abstract

Key Takeaways: In a recent roundtable gathering, AWWA water industry leaders provided insights on how the COVID‐19 pandemic has affected the water industry, now and going forward. Members of AWWA's Management and Leadership Division Board of Trustees shared how organizations adapted, found silver linings, and thrived despite challenges. Lessons learned for resilient utility management include new approaches to public communications, virtual meeting adoption, changed workforce expectations, and more.