Disability e-inclusion for accessible tourism websites. Issue 22 (17th November 2022)

• Record Type: Journal Article
• Authors: Park, Kwangsoo; Jeon, Hongkyun; Park, Seunghyun "Brian"
• Is Part Of: Current issues in tourism. Volume 25:Issue 22(2022)
• Page Start: 3571
• Page End: 3578
• Publication Date: 2022-11-17
• Subjects: Disability e-inclusion -- web accessibility -- tourism information -- web content accessibility guidelines; Tourism -- Social aspects -- Periodicals; Tourism -- Environmental aspects -- Periodicals; Travel -- Periodicals; 338.479105
• DOI: 10.1080/13683500.2022.2106195
• Languages: English
• ISSNs: 1368-3500

Abstract

ABSTRACT: This research note discusses the current issue of assessing accessibility conditions of travel information and service websites for persons with disabilities. This paper examines the web accessibility of 246 tourism-related websites across countries and service sectors by utilizing the criteria of web content accessibility guidelines. The results show that global airline websites and hotel booking websites have a relatively higher number of known inaccessibility problems. In addition, tourism websites are likely to be inaccessible by omitting text alternatives for any non-text content (guideline1.1), adaptable contents (guideline 1.3) or distinguishable presentation (guideline 1.4). This study concluded that the issue in tourism websites remains unresolved and the investigation needs to continue.