Assessing cross-cultural performance: beyond just "being there", revisited. (December 2022)

• Record Type: Journal Article
• Authors: Caligiuri, Paula; Sbaa, Maha Yomn; Milosevic, Mina; MacGregor-Peralta, Julia; Griffith, Richard
• Other Names: Wildman Jessica L. guest-editor.; Griffith Richard L. guest-editor.; Klafehn Jennifer guest-editor.
• Is Part Of: International journal of cross cultural management. Volume 22:Number 3(2022)
• Page Start: 413
• Page End: 431
• Publication Date: 2022-12
• Subjects: cross-cultural management -- expatriate performance -- cross-cultural assessment -- cross-cultural competencies -- cultural agility; Corporate culture -- Periodicals; Cross-cultural studies -- Periodicals; International business enterprises -- Management -- Social aspects -- Periodicals; 658.049
• DOI: 10.1177/14705958221135216
• Languages: English
• ISSNs: 1470-5958

Abstract

As a review of the literature, this paper highlights how three dimensions - task performance, skill development, and cross-cultural adjustment, have been used to understand cross-cultural performance. With respect to task performance, two criteria should be measured for all those working cross-culturally, including remote or virtual cross-cultural work: (1) how accurately employees read the unique contextual demands of a cross-cultural context and (2) how effectively they respond given the contextual and strategic demands of the task. Focusing on development of cross-cultural competencies as a performance goal we highlight the dimensions most important for assessment, focusing on self- and relationship management competencies. Regarding cross-cultural adjustment, we offer a more precise and nuanced approach which accounts for the person-environment fit in the context of working in cultural novelty.