Fighting Violence against Health Workers: A Way to Improve Quality of Care?. (June 2014)

• Record Type: Journal Article
• Authors: Gignon, Maxime; Verheye, Jean-Charles; Manaouil, Cécile; Ammirati, Christine; Turban-Castel, Emmanuelle; Ganry, Olivier
• Is Part Of: Workplace health & safety. Volume 62:Number 6(2014)
• Page Start: 220
• Page End: 222
• Publication Date: 2014-06
• Subjects: Industrial nursing -- Periodicals; 610.734605
• DOI: 10.1177/216507991406200601
• Languages: English
• ISSNs: 2165-0799

Abstract

Violence against health care workers impairs the quality of care. In one university medical center in France, 46% of the health care workers were physically assaulted at some point in the previous 12 months and 79% were verbally insulted. This article describes a participatory approach that was used to ensure health care workers take an active role in designing and implementing antiviolence measures. In each unit, a working group of health care professionals and managers developed an action plan for reducing violence-generating practices. This proactive approach is a powerful tool for motivating health care professionals to improve quality of care.