Cite
HARVARD Citation
Sands, S. et al. (2022). Buffer bots: The role of virtual service agents in mitigating negative effects when service fails. Psychology & marketing. 39 (11), pp. 2039-2054. [Online].
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Sands, S. et al. (2022). Buffer bots: The role of virtual service agents in mitigating negative effects when service fails. Psychology & marketing. 39 (11), pp. 2039-2054. [Online].