Antecedents of perceived value-in-use by university students. Issue 5 (8th September 2021)

• Record Type: Journal Article
• Authors: Benetti Corrêa Da Silva, Marcelo; Bebber, Suélen; Matte, Juliana; Panizzon, Mateus; de Lucena Perini, Rafael; Libardi, Bianca
• Is Part Of: Journal of facilities management. Volume 20:Issue 5(2022)
• Page Start: 696
• Page End: 712
• Publication Date: 2021-09-08
• Subjects: University -- Hedonic value -- Value-in-use -- Built environment -- University students -- Teaching care; Facility management -- Periodicals; 658.2005
• DOI: 10.1108/JFM-02-2021-0022
• Languages: English
• ISSNs: 1472-5967

Abstract

Abstract : Purpose: This study aims to analyze factors that may influence the value-in-use perceived by undergraduate students from the built environment, teaching care and hedonic value. Design/methodology/approach: The authors conducted a survey with 900 students from a university in southern Brazil. The main results evidenced that the built environment positively and significantly influences teaching care, hedonic value and value-in-use. Findings: The hedonic value, teaching care and built environment explain 67.8% of value-in-use; the built environment and teaching care explain 45.1% of hedonic value; and the built environment explains 45.1% of the teaching care. Based on the results, it was possible to identify the value that the built environment and the teaching care represent for university students. Therefore, universities should invest in these dimensions, considering the time and cost students spend on this service to increase their satisfaction and retention. Originality/value: This study analyzes antecedents of value-in-use perceived by undergraduate students from the built environment, teaching care and hedonic value.