Confronting library anxiety. Issue 3 (3rd July 2022)

• Record Type: Journal Article
• Authors: Lackner, Jacob
• Is Part Of: Public services quarterly. Volume 18:Issue 3(2022)
• Page Start: 224
• Page End: 231
• Publication Date: 2022-07-03
• Subjects: Reference services -- public services -- access services; Public services (Libraries) -- United States -- Periodicals; 025.5
• DOI: 10.1080/15228959.2022.2095320
• Languages: English
• ISSNs: 1522-8959

Abstract

Abstract: Library anxiety is a persistent problem in all kinds of libraries. Making patrons feel comfortable requires an approach that prioritizes empathy and honesty. This essay explores many promising advances in the fight against library anxiety, including prioritizing librarian contact, reevaluating library spaces, emphasizing digital services, enlisting student workers as partners, and examining fees and fines. The essay concludes with a list of recommendations for making the library and librarians feel more welcoming.