Stakeholder salience in public sector value co-creation. Issue 11 (2nd November 2019)

• Record Type: Journal Article
• Authors: Best, Bernadette; Moffett, Sandra; McAdam, Rodney
• Is Part Of: Public management review. Volume 21:Issue 11(2019)
• Page Start: 1707
• Page End: 1732
• Publication Date: 2019-11-02
• Subjects: Value co-creation -- public value -- stakeholder salience -- collaboration; Local government -- Periodicals; Public administration -- Periodicals; 351.05
• DOI: 10.1080/14719037.2019.1619809
• Languages: English
• ISSNs: 1471-9037

Abstract

ABSTRACT: This paper examines key determinants of stakeholder salience and how this impacts value co-creation at different stages and levels of a service context within a consortium of UK non-government inter-sectoral organizations delivering public services. It uses three empirical stages to illustrate how value is conceptualized by different stakeholders at different stages of a service context. It then examines how stakeholder identities, and attributes of stakeholder salience and behaviour impact value co-creation across a network of stakeholders resulting in value gains and/or challenges at different levels. Finally, it offers approaches enabling greater value, through the effective management of stakeholder salience.