Key Performance Indicators for Measuring Sustainable Performance: A Case Study of Implementing Saudi Arabia's Vision 2030 Strategy. Issue 4 (20th May 2021)

• Record Type: Journal Article
• Authors: Alghamdi, Bader; Khadawardi, Hesham; Alghamdi, Bandar; Almathami, Khedher; Alshimai, Abdurahman; Alqahtani, Mohammad; Alanazi, Hamdan; Alfawaz, Faisal; Alodhaibi, Sultan; Talukder, Majharul
• Is Part Of: Performance improvement quarterly. Volume 34:Issue 4(2021)
• Page Start: 491
• Page End: 519
• Publication Date: 2021-05-20
• Subjects: Performance technology -- Periodicals; Performance -- Periodicals; Organizational effectiveness -- Periodicals; Employees -- Training of -- Periodicals; Educational technology -- Periodicals; 658.401305
• DOI: 10.1002/piq.21359
• Languages: English
• ISSNs: 0898-5952

Abstract

Abstract : The research aims to develop a framework that generates sustainable performance systems and determines appropriate key performance indicators for the Saudi Arabian Cultural Mission (SACM) in Australia. The study adopts the Parmenter (2015) framework to guide the study through combining the vision, goals, and strategies of SACM as well as its critical success factors. Appropriate KPIs are then developed using five procedural steps proposed by Keeble et al. (2003). The study employs semi‐structured interviews with senior managers and staff in the academic department at SACM and a focus group with external experts. The results depict four perspectives on the balanced scorecard for SACM. In total, 12 CSFs closely connected to actual work activities and 30 indicators of the most important daily activities are identified. This paper provides crucial information for academic researchers, managers, and human resources practitioners seeking more insight into KPI development in public sector organizations.