I have the bank in my pocket: Theoretical evidence and perspectives. Issue 3 (22nd January 2021)

• Record Type: Journal Article
• Authors: Singu, Hari Babu; Chakraborty, Debarun
• Is Part Of: Journal of public affairs. Volume 22:Issue 3(2022)
• Page Start: n/a
• Page End: n/a
• Publication Date: 2021-01-22
• Subjects: Public administration -- Periodicals; Public relations -- Periodicals; 351
• DOI: 10.1002/pa.2568
• Languages: English
• ISSNs: 1472-3891

Abstract

Abstract : Mobile payment services are the most growing business in recent days and it is the most cost‐effective tool as well. This study aimed to explore the factors affecting the adoption of m‐payment services in emerging economies, which was attained by implementing the descriptive research design. Accordingly, the collection of 440 responses was carried out via the e‐mail method, wherein the respondents were selected by using the convenience sampling method. To this end, the research adapted the dimensions of UTAUT, ISS model, trust, and perceived security to examine one's adoption behavior toward mobile banking services. It was thus found that system quality yielded the strongest and significant influence on the intention to adopt, whereby the latter element served as a mediator and fully mediated the relationships between effort expectancy, facilitating conditions, and intention to recommend. Henceforth, the findings obtained in this study would aid industry practitioners in exploring pertinent strategies toward encouraging the adoption of mobile banking services not only among individuals but also for microentrepreneurs and SMEs. This is further achieved via the combination of the dimensions included in the UTAUT and ISS models along with the elements of trust and perceived security, thereby offering tremendous value addition to the existing literature. This particular study will further make several contribution toward mobile banking and mobile payment services related literature.