SEIPS-based patient journey mapping: Application to a patient visit in the emergency department. (September 2022)

• Record Type: Journal Article
• Authors: Wust, Kathryn; Barton, Hanna; Werner, Nicole E.; Rutkowski, Rachel; Hoonakker, Peter L.T.; Shah, Manish N.; Patterson, Brian W.; Pulia, Michael S.; Buckley, Denise; Smith, Maureen; King, Barbara; Dail, Paula vW.; Carayon, Pascale
• Is Part Of: Proceedings of the Human Factors and Ergonomics Society ... Annual Meeting. Volume 66:Part 1(2022)
• Page Start: 848
• Page End: 852
• Publication Date: 2022-09
• Subjects: Human engineering -- Congresses; 620.8205
• DOI: 10.1177/1071181322661527
• Languages: English
• ISSNs: 1541-9312

Abstract

Patient Journey Mapping (PJM) is an emerging method to describe complex health care processes from the patient perspective. In this paper we describe a novel PJM method that integrates the SEIPS model, in particular the five work system elements (i.e., person, tasks, tools/technology, environment, and organization). The SEIPS-based PJM method supports the integration of multiple perspectives (e.g., patient, clinician) throughout the design and development process, and helps to represent non-linear health care processes, such as those experienced by patients who present to the emergency department.