Self-disclosure in mobile payment applications: Common and differential effects of personal and proxy control enhancing mechanisms. (June 2020)

• Record Type: Journal Article
• Authors: Yang, Qianwen; Gong, Xiang; Zhang, Kem Z.K.; Liu, Hefu; Lee, Matthew K.O.
• Is Part Of: International journal of information management. Volume 52(2020)
• Publication Date: 2020-06
• Subjects: Self-disclosure -- Privacy calculus theory -- Control agency theory -- Perceived effectiveness of privacy setting -- Perceived effectiveness of privacy policy -- Mobile payment -- Financial technology; Social sciences -- Information services -- Periodicals; Social sciences -- Research -- Periodicals; Information science -- Periodicals; Management information systems -- Periodicals; Knowledge management -- Periodicals; Sciences sociales -- Documentation, Services de -- Périodiques; Sciences sociales -- Recherche -- Périodiques; Sciences de l'information -- Périodiques; Systèmes d'information de gestion -- Périodiques; Information science; Management information systems; Social sciences -- Information services; Social sciences -- Research; Periodicals; Electronic journals; 025.52068
• DOI: 10.1016/j.ijinfomgt.2019.102065
• Languages: English
• ISSNs: 0268-4012

Abstract

Highlights: This study highlights the value of personal and proxy control enhancing mechanisms in formulating consumers' self-disclosure. Perceived benefits, perceived effectiveness of privacy setting, perceived effectiveness of privacy policy, and perceived risks together predict perceived value of information disclosure. Perceived benefits, perceived effectiveness of privacy setting, perceived effectiveness of privacy policy, and perceived risks together determine psychological comfort of information disclosure. Perceived value and psychological comfort leads to intention to disclose personal information Abstract: This study seeks to examine consumers' self-disclosure in mobile payment (MP) applications by highlight the value of personal and proxy control enhancing mechanisms: perceived effectiveness of privacy setting and perceived effectiveness of privacy policy. To empirically validate the model, we conducted two quantitative survey studies in the same research inquiry. The empirical results suggest that perceived benefits, perceived effectiveness of privacy setting, perceived effectiveness of privacy policy, and perceived risks together predict perceived value and psychological comfort, which further determine consumers' self-disclosure in MP applications. This study contributes to the information privacy literature by highlighting personal and proxy control enhancing mechanisms to promote consumers' self-disclosure in MP applications.